Terms and Conditions – Franschhoek
Detailed description of goods and/or services
theLAB Franschhoek is a business in the hospitality industry that provides accommodation and related services.
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a booking confirmation email with a unique booking ID.
Return and Refunds policy
The provision of goods and services by theLAB Franschhoek is subject to availability. In cases of unavailability due to unexpected circumstances, theLAB Franschhoek will attempt to relocate the guest or refund the client in full within 30 days. Cancellation of non-refundable bookings by the client will attract a 100 % administration fee.
theLAB Franschhoek shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa and MasterCard or via EFT
Card acquiring and security
Card transactions will be acquired for theLAB Town via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by theLAB Franschhoek separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
theLAB Franschhoek takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and theLAB Franschhoek chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 15 Nerina Street, Franschhoek, 7806
theLAB Franschhoek may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by LivinAfrica (Pty) Ltd based in South Africa trading with registration number 2008/003067/07 and Jos Balk (Director).
theLAB Franschhoek contact details
Company Physical Address:
15 Nerina Street, Franschhoek, 7806
Telephone: 064 928 5626